Claims and return of goods
How to file a claim
Is something wrong with the goods you ordered? You can file a claim in the following way:
You can send the order directly to the following address:RUŠ s.r.o., Hotel Chytrov, Volfířov/Brandlín 66, 360 01. To ensure faster processing of your claim, we recommend including in the package a copy of the tax document, the order number, the reason for the claim and your telephone number and e-mail address, so that we may contact you. To simplify processing, please send us an e-mail to: firstname.lastname@example.org or call our Customer Support line before sending in a claim.
I want a refund
If you would like a refund, please include in the package the number of the bank account to which you would like the refund sent. If your claim is validated, we will send the refund to this bank account within thirty (30) days of claim validation.
If your claim is validated, you shall also be entitled to a refund for postage. Please send us your bank account number and a copy or photo of the postage slip from the Czech Post Office to: email@example.com. We will refund the delivery costs.
I want to exchange the goods
If you would like to exchange the goods, in the package please state exactly which goods you would like to receive in return. The goods you would like in exchange must be of the same or greater value than the returned goods. You shall pay any difference in price upon delivery of the new goods.
For exchanges of damaged or otherwise defective goods, we always pay for the postage.
Claims are not accepted for wear and tear caused by normal usage. Magazines and newspapers cannot be claimed for.
You may claim for an entire Order or part of an Order.
How to return goods
Are you dissatisfied with the goods purchased through the e-shop? You may return goods without indicating the reason for the return within fourteen (14) days of purchase. The goods must be undamaged and unused. You may return your entire Order or part of the Order. There are two ways of returning goods.
Send your Order to the following address: RUŠ s.r.o., Hotel Chytrov, Volfířov/Brandlín 66, 360 01. Be sure to state in the package that you are returning goods and include a copy of the tax document, the order number, the number of the bank account to which you would like the refund sent and your telephone number and e-mail address, so that we may contact you. We will refund the money within thirty (30) days of receipt of the package. We do not pay for postage in this case.
What if I want to return part of my order?
If you have ordered more than one item and would like to return some of the items, please include a note with this information in the return package and send us an e-mail in advance to:
firstname.lastname@example.org to simplify processing.
This information is advisory in nature. If you would like to learn more about Buyer and Seller Rights and Obligations, we recommend that you read our Terms and Conditions.